We leave a 24 hour window after orders are placed; this is the only time we can cancel or refund an order. Once your fabric is cut, we are unable to provide exchanges or returns. If we sent you the wrong fabric, or if your order arrives damaged or defective, please contact us right away so we can remedy the situation. After 30 days from your original purchase date, we will not be able to accept returns on any item, and we do not accept returns for fabrics that have been cut or altered by the customer.